At Tobias Folder, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below for details on delivery timelines, methods, and service terms.
1. Order Processing
Once your order is placed, our team begins processing it within 1–3 days. You will receive a confirmation via email once your order is prepared for dispatch.
2. Delivery Method
We currently offer Cash on Delivery (COD) as our sole payment method. Please ensure that someone is available to receive the package and make the payment upon arrival.
3. Shipping Timeframes
Delivery times vary depending on your location, but most orders are delivered within 1–3 days after processing. In case of any unexpected delays, we will notify you promptly.
4. Delivery Coverage
We deliver to most locations. If your address falls outside our serviceable area, we will contact you to make alternative arrangements or cancel the order if necessary.
5. Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address or unavailability to receive the order, our team will reach out to reschedule. Repeated failed attempts may result in order cancellation.
6. Damaged Packages
If you receive a package that appears damaged or tampered with, please do not accept it. Notify us immediately so we can investigate and resolve the issue.
7. Contact Us
If you have any questions about your shipment, feel free to contact us at:
Email: [email protected]