At Tobias Folder, your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only if the item you received is damaged, defective, or incorrect. To be eligible:
- The item must be unused and in its original packaging.
- You must notify us within 1–3 days of receiving your order.
- Proof of damage (such as clear photos) may be required.
2. How to Request a Return
To initiate a return, please contact our team at [email protected] within 1–3 days of receiving your order. Include your order details and a description of the issue.
Once your return is approved, we will provide further instructions for pickup or return arrangements.
3. Refund Process
Refunds are issued only after the returned item is received and inspected. If approved:
- A refund will be processed to you via your preferred local method (e.g., cash return through delivery personnel).
- Refund processing typically takes 1–3 days from the time the returned item is received.
4. Exchanges
If you prefer an exchange for the same item (due to damage or defect), please mention this when you contact us. Exchanges are subject to product availability.
5. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or mishandling after delivery.
- Items returned after the 1–3 day notification period.
6. Contact Us
For any questions regarding returns or refunds, please reach out to:
Email: [email protected]